Privacy Policies

Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of personal information when using our AI-powered chatbot, Noah, that provides tier 0 and tier 1 help desk support ("Chatbot"). We are committed to protecting your privacy and ensuring the security of your personal information. By using the Chatbot, you consent to the practices described in this Privacy Policy.

1. Information Collection and Use

The Chatbot may collect and store certain personal information, such as your name, contact details, and chat history. We use this information solely for the purpose of providing help desk support and improving our services. We do not sell, rent, or share your personal information with third parties unless required by law or with your explicit consent.

2. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We take reasonable measures to ensure the security of your personal information during storage and transmission.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

The Chatbot may integrate with third-party services or websites. These third parties may collect information about you, including cookies or usage data. We do not have control over the privacy practices of these third parties, and their use of your information is governed by their own privacy policies.

5. Children's Privacy

The Chatbot is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically for any updates.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at security@arklabsdigital.com.